If you have an iPhone, iPad, or iPod Touch, and it's definitely appearing in iTunes or Mac's Finder but not in iExplorer, try these steps: If you did see Check for Updates in the Help menu of iTunes, please click it and install any available updates from Apple and then check for your iPhone or iPad in both iTunes and iExplorer after the update is finished. You can tell by opening iTunes and click on Help menu, and if you don't see an option for Check for Updates, it means you did download iTunes from the Windows Store, and you should download Apple's site instead: The version of iTunes in the Windows Store seems to be causing connection issues. If you installed iTunes from the Windows Store on your PC and the steps above didn't help, try downloading iTunes directly from Apple's website at the link below and reinstall it. If you are using a Windows PC and are receiving an error about "iPhone listener process", please click HERE for how to fix it. You should tap on 'Trust' in order for it to connect in iTunes and iExplorer:
If you've never used your iPhone or iPad with this Windows PC or Mac, make sure that you've chosen to "Trust this computer" on its touchscreen after plugging it in to your computer. iTunes will display the dialogue below when an iPhone or iPad its connected for the first time, and once you choose to Continue, your iPhone or iPad screen will ask whether to 'Trust' or 'Don't Trust' the computer. If you are using a regular iPod such as a Classic, Nano, or Shuffle, and are using a Mac, please download and install this version of iExplorer: Regular iPods download for Mac. If your device is showing as connected in iTunes without any errors but it still can't be seen in iExplorer, you should try completely closing or quitting iExplorer, then reopen it, and see if that helps, or try unplugging & reconnecting your iPhone or iPad and check again. An active iTunes connection is required since iExplorer uses the iTunes interface to access the data on your iPhone or iPad. If iExplorer is still showing the screen to connect your iPhone, Pad or iPod when your device is definitely plugged in with its USB cable, open iTunes and make sure it is appearing as connected in iTunes first.
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